All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by filling out our RMA Request form, or by contacting our Customer Service department.

Please save all packaging and accessories for any item that is returned to Orbit Micro. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Orbit Micro to process your RMA.  An item returned for a replacement may be repaired or replaced at Orbit Micro's discretion.  Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.  All items sold through Orbit Micro are subject to all policies.  Physically damaged items cannot be returned. 

All returns for a refund are subject to a 15% restocking fee.

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A Return Merchandise Authorization (RMA) Number is required for all returns. A 15% restocking fee may also apply. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Orbit MIcro of any order discrepancy within 7 days of the original invoice date, such as a damaged box, so that we may investigate and resolve the situation accordingly.

Damaged Items
All packages are fully insured. If you receive a damaged package, you must notify us immediately by phone 1-877-722-1116. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for five days with original packaging for the shipper to inspect.

Products sold by Orbit Micro are covered by our 30-day satisfaction replacement or refund guarantee, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below:

• A Return Merchandise Authorization (RMA) number issued by Orbit Micro must accompany all returns.
• 15% restocking fee applies to all refunds.
• RMA numbers must be obtained no later than 30 days from the date the product was shipped out to you. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
• All RMA numbers are valid for 10 days from the date of issuance.
• All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts. Orbit Micro will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
• Products that are defective and/or DOA (Damaged on Arrival) and/or the seal of included software is broken, can only be returned for repair / replacement. Orbit Micro will not honor requests for exchanges under any circumstances.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• Please allow 1-2 weeks for all refunds.
• After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.
• Customer is responsible for shipping charges to Orbit Micro for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Orbit Micro to customer, at Orbit Micro expense, using the same shipping method as was used by the customer to ship the original products back to Orbit Micro.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
• All non-defect items that have been shipped to or the final destination was international or overseas are not eligible for return or refund, under any circumstances unless noted otherwise.

After receiving your Return Merchandise Authorization (RMA) Number

• Write your RMA number legibly on the return label or outside of the packaging box.
• Return the item in its original packaging to:
  Orbit Micro Returns Department
  1302 Exchange Dr. Suite #100
  Richardson, TX 75081

Restocking Fee
There is a restocking fee of 15% on all returns for refund, unless waived by one of our Customer Support Reps. Orbit Micro is not responsible for non-Orbit Micro manufacturer defects. We are willing to repair/replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why? Claiming "defect" is the easy way out of a restocking fee just because the item is no longer wanted. If it's defective we will repair/replace it.

Unauthorized Returns
Unauthorized returns will be refused immediately upon arrival, and the customer will be charged for the return shipping cost.

Warranty Service
In all cases, you must have a RMA number. If Orbit Micro is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.

Refund/Credits
All refunds will be assessed a 15% restocking fee, except under extenuating circumstances. Please allow 1-2 weeks for a credit to be issued back to your credit card. If you paid your order by check or money order, we will issue a check for the refund amount. Orbit Micro does offer in-store credit which will be issued to your account.

Repair/Replacement
In the event that an item is damaged, we will try to repair it. If the item is un-repairable we will replaced with the exact item, however in the event that the item is no longer available we will replace it with an alternative item comparable in specs to the original item.

Cross Shipment
Replacement items can be cross-shipped for defective items. Replacement items will be charged at the time of shipment. Once we receive that defective item at our location and have confirmed the validity of the return, we will then credit the charge made to your account.

Exchange
Orbit Micro does accept exchanges for defective only items. If you receive an item that is inoperable or defective you can request an exchange for another item. Once we receive the defective item then we will send out the other replacement item. If there is a price difference we will either credit or charge the amount to your account.